End User License Agreement

1. Agreement and Scope

1.1This End User License Agreement (the "EULA") is a legal agreement between you and the owner and operator of the website tukangman.com and the TukangMan app ("TukangMan", "we", "us" or "our") for your use of the TukangMan request app and web application at tukangman.com/app, including its user interface, software, scripts, data structures, documentation and any updates (the "Software"). The Software includes any copy you add to your device's home screen as an installed web app.

1.2This EULA forms part of, and must be read with, our Terms and Conditions, Privacy Policy and Disclaimer. If this EULA conflicts with the Terms about the Software itself, this EULA prevails.

1.3By opening, installing or using the Software, you agree to this EULA. If you do not agree, do not use it. If you accept on behalf of a business, you confirm you are authorised to bind it.

2. Licence Grant

2.1Subject to this EULA, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Software, in the form we make available, on devices you own or control, solely for your own lawful purpose of finding and contacting contractors (or, for approved contractors, receiving requests), and not for resale or redistribution.

2.2The Software is licensed, not sold. We reserve all rights not expressly granted.

3. Restrictions

3.1Except to the extent applicable law expressly permits despite this restriction, you must not, and must not allow anyone else to:

• copy, modify, adapt, translate or create derivative works of the Software;
• reverse engineer, decompile, disassemble or attempt to derive the source code, algorithms or structure of the Software;
• rent, lease, lend, sell, sublicense, distribute, publish or otherwise make the Software or any part of it available to a third party, or host it for others;
• scrape, crawl, harvest, extract or systematically collect contractor listings, WhatsApp numbers, email addresses or other data from the Software, or use bots, scripts or automated tools to access or interact with it;
• frame, mirror or embed the Software, or present it as your own, or use it to build a competing directory, lead-generation or lead-resale service;
• bypass, disable or interfere with any security, rate-limit, bot-detection or access-control feature;
• probe, scan or test the vulnerability of the Software or related systems without our prior written permission;
• introduce malware or harmful code, or overload or disrupt the Software or its infrastructure;
• remove, alter or obscure any proprietary notice, name or logo; or
• use the Software in breach of any law, or for any unlawful, fraudulent or harmful purpose.

3.2We may use technical and legal measures to enforce these restrictions.

4. Ownership and Intellectual Property

4.1The Software, the TukangMan name, logo and branding, the contractor directory and its compilation, and all copyright, database rights, trade marks, trade secrets and other intellectual property in them, are owned by TukangMan or its licensors and are protected by the Copyright Act 1987, the Trademarks Act 2019 and other applicable laws and treaties.

4.2This EULA gives you no ownership or right in any of them other than the licence in clause 2. Any rights you grant to us in content you submit are set out in the Terms and Conditions.

5. Installation, Updates and Changes

5.1The Software runs in your web browser and may offer to be installed on your device. You are responsible for your device, browser, internet connection and any charges from your network provider.

5.2We may update, change, suspend or discontinue the Software or any feature at any time, with or without notice. Updates may be applied automatically and are covered by this EULA. We have no obligation to provide support, maintenance, new features or compatibility with any device or browser.

6. Third-Party Components and Notices

6.1The Software and the TukangMan website use third-party materials that remain subject to their own licences. They include, without limitation: DM Sans, Inter and JetBrains Mono typefaces (SIL Open Font License 1.1); Material Icons (Apache License 2.0); Font Awesome Free 5.15.3, delivered from Cloudflare cdnjs (icons under CC BY 4.0, fonts under SIL OFL 1.1, code under MIT); and, in our administrator tools only, jQuery 3.7.1 (MIT) and the HERE Maps JavaScript API (HERE terms).

6.2Nothing in this EULA restricts your rights under those licences in respect of those components. WhatsApp, Google, Meta, Cloudflare, HERE and other third-party names are the property of their owners and used for identification only.

7. Your Data and Privacy

7.1Our handling of personal data is explained in our Privacy Policy and Notis Privasi. A homeowner's request is written in the browser and sent through WhatsApp; it is not stored by TukangMan.

8. Feedback

8.1If you give us suggestions or feedback about the Software, you grant us a perpetual, worldwide, royalty-free, irrevocable right to use them for any purpose without obligation to you.

9. Disclaimer of Warranties

9.1To the fullest extent permitted by law, the Software is provided "as is" and "as available" with all faults and without warranty of any kind. We disclaim all warranties, express or implied, including those of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. We do not warrant that the Software will meet your requirements or that defects will be corrected.

9.2The Software introduces you to contractors but we do not endorse or guarantee any contractor, quotation or work. See the Disclaimer.

10. Limitation of Liability

10.1To the fullest extent permitted by law, TukangMan and its owners, directors, employees, agents, licensors and service providers are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or business, arising from or related to the Software or this EULA, even if advised of the possibility.

10.2Our total aggregate liability under or in connection with this EULA will not exceed RM500 (five hundred Ringgit Malaysia).

10.3Nothing in this EULA excludes or limits liability that cannot lawfully be excluded, including for fraud, or consumer rights under the Consumer Protection Act 1999 that cannot be excluded by contract.

11. Term and Termination

11.1This EULA applies from when you first access the Software until terminated. You may terminate it at any time by ceasing to use the Software and removing any installed copy. We may terminate or suspend your licence immediately and without notice if you breach this EULA or the Terms, or for any other reason in our discretion.

11.2On termination you must stop using the Software and delete any installed copy. Clauses that by their nature should survive will survive, including those on restrictions, ownership, disclaimers, limitation of liability and governing law.

12. Compliance and Export

12.1You must use the Software in compliance with all applicable laws and regulations, including any laws on electronic communications, privacy and consumer protection.

13. Governing Law and Disputes

13.1This EULA is governed by the laws of Malaysia. The parties will first try in good faith to resolve any dispute by discussion for at least thirty (30) days after written notice. Subject to that, the courts of Malaysia sitting in Kuala Lumpur have exclusive jurisdiction, without limiting any right you have as a consumer to bring a claim before the Tribunal for Consumer Claims Malaysia or another forum that the law gives you.

14. General and Contact

14.1This EULA, with the Terms, Privacy Policy and Disclaimer, is the entire agreement about the Software. If a provision is invalid or unenforceable, the rest remains in force. A failure to enforce a right is not a waiver. You may not assign this EULA without our written consent; we may assign it to a successor. The English version prevails over any translation.

14.2Questions about this EULA can be sent through WhatsApp or the Contact page.